Workplace Violence: Understanding and Prevention
Continuing education and training is a mission-critical activity for any health care organization. Particularly in today's world of evolving technologies and communications tools, in-service training is an important activity for all employees. Central to the operations of proactive organizations are planned education programs. Palladium Education, Inc.'s Workplace Violence: Understanding and Prevention training system provides, in a planned education program, formalized, time-sensitive material guided by your organization's official policy and federal, state and local regulations.
The program is an workshop for all nursing, physical, speech and occupational therapy staff, security personnel and employees who come in contact with clients.
All training plans, lesson plans and handouts are created according to the best practices paradigm to be effective, standardized and professional.
Adoption of the Workplace Violence: Understanding and Prevention system will help to meet three important goals for health care organizations:
- Provide a comprehensive curriculum utilizing best practice guidelines as reviewed by licensing organizations
- Establish a standard for employee response that minimizes risk of escalation that results in physical containment
- Provides proven containment techniques that minimizes potential injury to clients and staff
The scope of the training includes professional and ancillary staff that work with clients and their families. The didactic program will include a guidebook, handouts, PowerPoint presentations, exercises, lectures and open-forum discussions.
Philosophy
The goal of Workplace Violence: Understanding and Prevention is conflict resolution over physical containment. When conflict escalates to crisis, it becomes a no-win situation for the client. Our goal is a win-win. Resolution without confrontation is the pinnacle of success.
When physical containment cannot be avoided the Compassionate ContainmentTM techniques, unlike law enforcement or street defense, are designed not to harm or inflict pain upon the client. We strongly believe that it is unethical and in direct conflict with the fundamental principle of health care, "Do no harm" to use pain to resolve conflict.
Course Objectives
Students will be able to:
- Identify basic crisis intervention techniques
- Define, demonstrate and summarize the importance of Critical Incident Stress Debriefing
- Provide a safe environment in times of crisis at the facility
- Discuss various scenarios during open forums
- Demonstrate effective self-protective techniques to allow an escape from dangerous situations
- Identify personal safety strategies
- Identify and understand assault indicators
- Apply effective documentation techniques
- Locate "Help" features and additional resources